Store Policy
Because We Care
At La Luna Musa, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Tarot
La Luna Musa + Mind Beauty Tarot are not responsible for your life and soul choices. We still recommend you go to therapy with a trained professional, although, you are very loved by your untrained tarotpist. x
Production
All items are handmade. When ordering an item that is Made to Order, La Luna Musa strives to get it to you in a timely manner. However, we do ask for your patience up to 6 weeks. If your item is not shipped after 6 weeks you are eligible for a refund. La Luna Musa aims to ship items in 2-14 working days.
Crochet Care
La Luna Musa uses three types of yarn - recycled cotton/polyester, 100% cotton and 100% polyester.
All are machine washable and dryable. However, we recommend to hang dry to prevent shrinking and insure longevity of your clothing.
Shipping Policy
Orders are shipped every Tuesday.
Please allow time for orders to arrive if ordering internationally. If you have not received your order in 30 days please do not hesitate to contact us.
Return & Refund Policy
La Luna Musa does not accept refunds. All Sales and Services are final. However, if you do have a concern with a product please get in touch within 14 days. La Luna Musa does not provide shipping labels. By chance if a return for exchange is warranted you will have to cover the shipping fee.
Privacy Policy
When signing up as a loyalty member, purchasing a product or booking a service La Luna Musa collects your name, email, phone number, birth date, address and payment information. Your data remains safe, hidden and protected from unauthorized access or use.
La Luna Musa does not share data with any third parties other than google for emailing purposes that you re able to opt out of at any time. La Luna Musa does not sell or provide customer information to any other companies. Your data is safe with us!